Privacy policy

Privacy Policy

Last Updated: September 2, 2026

1. Privacy Policy Overview

Better Buzz ("Better Buzz," "we," "our," or "us") operates the Better Buzz website, online store, and related services (collectively, the "Services").

Better Buzz uses Shopify to operate and provide the Services.

This Privacy Policy explains:

  • What personal information Better Buzz collects.

  • How Better Buzz collects personal information.

  • How Better Buzz uses personal information.

  • When Better Buzz shares personal information.

  • How cookies and similar technologies are used.

  • How we use information for marketing and advertising.

  • How we protect and retain information.

  • Your privacy rights and choices.

  • How to contact Better Buzz about your personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Services.

2. What Is Personal Information?

For purposes of this Privacy Policy, "personal information" means information that identifies, relates to, describes, or can reasonably be linked to you or another individual.

Personal information does not include information that has been aggregated, anonymized, or de-identified so that it can no longer reasonably identify an individual.

The types of information we collect depend on how you interact with Better Buzz, the Services you use, where you live, and applicable law.

3. What Personal Information Does Better Buzz Collect?

Better Buzz may collect or process the following categories of personal information.

Contact Information

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Account preferences

  • Account settings

  • Other information associated with your account

Order and Transaction Information

We may collect information about transactions and shopping activity, including:

  • Products viewed

  • Products added to cart

  • Products added to wishlist

  • Products purchased

  • Order history

  • Returns

  • Exchanges

  • Cancellations

  • Subscription activity

  • Loyalty and rewards activity

  • Promotional activity

Payment Information

Payment information may include:

  • Payment method

  • Payment confirmation

  • Transaction details

  • Payment card information

  • Financial account information

Payment information is processed through applicable payment providers.

Better Buzz does not store complete payment card information on its own servers when payment processing is handled by third-party payment providers.

Customer Communications

We may collect information you provide when you communicate with us, including:

  • Customer support requests

  • Emails

  • Messages

  • Feedback

  • Other communications with Better Buzz

Device and Technical Information

When you use the Services, we may collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Device identifiers

  • Technical information associated with your device

Usage Information

We may collect information about how you interact with the Services, including:

  • Pages viewed

  • Products viewed

  • Search activity

  • Website navigation

  • Shopping activity

  • Dates and times of interactions

  • Referring websites

  • Other interactions with the Services

4. How Does Better Buzz Collect Personal Information?

We may collect personal information from several sources.

Information You Provide Directly

We may collect information when you:

  • Create an account.

  • Place an order.

  • Subscribe to a product.

  • Join the Loyalty & Rewards Program.

  • Contact Customer Support.

  • Sign up for email marketing.

  • Sign up for SMS marketing.

  • Submit a review.

  • Enter a promotion or giveaway.

  • Complete a form.

  • Otherwise communicate with us.

Information Collected Automatically

Information may be collected automatically when you browse or use the Services through:

  • Cookies

  • Pixels

  • Tags

  • Analytics technologies

  • Advertising technologies

  • Similar technologies

Information From Service Providers

We may receive information from service providers that help us operate the Services, including providers involved in:

  • Payment processing

  • Shipping

  • Fulfillment

  • Customer support

  • Analytics

  • Advertising

  • Marketing

  • Age verification

  • Fraud prevention

  • Subscription management

  • Loyalty programs

  • Reviews

Information From Third Parties

We may also receive information from business partners and other third parties where permitted by law.

5. How Does Better Buzz Use Personal Information?

Better Buzz may use personal information for the following purposes.

Providing and Operating the Services

We may use information to:

  • Process orders.

  • Process payments.

  • Fulfill purchases.

  • Arrange shipping.

  • Provide tracking information.

  • Manage customer accounts.

  • Process returns and refunds.

  • Process order cancellations.

  • Manage subscriptions.

  • Manage loyalty rewards.

  • Provide customer support.

  • Maintain and improve the website.

  • Personalize the shopping experience.

Product Recommendations and Personalization

We may use information about your activity to provide personalized experiences, including:

  • Product recommendations.

  • Related product suggestions.

  • Personalized content.

  • Shopping preferences.

  • Cart-related communications.

Marketing and Advertising

We may use personal information to:

  • Send promotional emails.

  • Send marketing SMS messages where you have provided the required consent.

  • Provide promotional offers.

  • Advertise Better Buzz products.

  • Measure advertising performance.

  • Personalize advertising.

  • Conduct retargeting.

  • Understand customer interactions with advertisements.

Your information may be used with advertising and marketing technologies operated by third parties, subject to applicable law and your privacy choices.

Security and Fraud Prevention

We may use personal information to:

  • Verify accounts.

  • Verify transactions.

  • Prevent fraud.

  • Detect suspicious activity.

  • Investigate unauthorized activity.

  • Protect customers.

  • Protect Better Buzz.

  • Protect payment providers.

  • Maintain website security.

Legal and Compliance Purposes

We may use information to:

  • Comply with applicable laws.

  • Respond to lawful requests.

  • Respond to government authorities.

  • Comply with legal processes.

  • Enforce our Terms and policies.

  • Investigate suspected violations.

  • Protect our legal rights.

  • Resolve disputes.

6. How Does Better Buzz Share Personal Information?

Better Buzz may share personal information with third parties when necessary to operate the Services, provide products and services, comply with law, or perform other legitimate business functions.

We may share information with:

Shopify

Shopify hosts and supports the Better Buzz online store and processes information necessary to provide and improve the Services.

Payment Providers

Payment information may be processed by payment providers and financial service providers.

Shipping and Fulfillment Providers

We may share information necessary to:

  • Fulfill orders.

  • Ship products.

  • Deliver packages.

  • Provide tracking.

  • Investigate delivery issues.

Technology and Service Providers

We may use third-party providers for:

  • Website technology.

  • Cloud services.

  • Customer support.

  • Analytics.

  • Fraud prevention.

  • Age verification.

  • Subscription management.

  • Loyalty programs.

  • Reviews.

  • Marketing.

  • Advertising.

Marketing and Advertising Partners

We may share or make available certain information to marketing and advertising partners where permitted by applicable law.

These partners may use information to provide advertising, measure advertising effectiveness, personalize marketing, and perform related services.

Depending on where you live, you may have rights to opt out of certain uses of personal information for targeted advertising or other forms of sharing.

7. Shopify and Better Buzz

Better Buzz uses Shopify to operate the Services.

Information submitted through the Better Buzz website may be processed by Shopify and other service providers that support the operation of the store.

Shopify may process information relating to your interactions with the Better Buzz store and may use information in accordance with Shopify's applicable privacy policies.

Your use of the Better Buzz Services may therefore involve processing by Shopify in addition to processing by Better Buzz.

For information about Shopify's handling of personal information, customers should review Shopify's applicable privacy documentation.

8. Cookies and Similar Technologies

Better Buzz uses cookies and similar technologies to operate, secure, analyze, personalize, and improve the Services.

These technologies may be used for:

  • Essential website functions.

  • Shopping cart functionality.

  • Account functionality.

  • Analytics.

  • Advertising.

  • Retargeting.

  • Marketing.

  • Personalization.

  • Performance measurement.

Better Buzz may use technologies provided by Shopify and third-party services.

For more information, see the Cookie Policy.

9. Analytics and Advertising Technologies

Better Buzz may use analytics and advertising technologies, including:

  • Google Analytics

  • Meta Pixel

  • TikTok Pixel

  • Klaviyo

  • Shopify analytics and advertising technologies

  • Review technologies

  • Other advertising and retargeting services

These technologies may collect information about interactions with the Better Buzz website and advertisements.

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising or sharing activities.

10. Email Marketing

If you voluntarily subscribe to Better Buzz marketing communications, we may use your email address to send:

  • Product announcements.

  • Promotions.

  • Special offers.

  • New product information.

  • Educational content.

  • Other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email.

Even if you opt out of promotional emails, we may continue sending transactional communications necessary to:

  • Process your orders.

  • Manage your account.

  • Provide customer support.

  • Communicate about subscriptions.

  • Provide other requested Services.

11. SMS Marketing

Better Buzz may send marketing and promotional text messages through Klaviyo to customers who have provided the required consent.

SMS messages may include:

  • Promotions.

  • Special offers.

  • Product information.

  • New product announcements.

  • Cart or shopping communications.

  • Other permitted marketing communications.

Message frequency may vary.

You may opt out of marketing SMS messages according to the instructions provided in the applicable messages.

Your consent to marketing SMS messages is not required to purchase products from Better Buzz.

Additional information is provided in the SMS Terms.

12. Customer Reviews and User Content

If you submit a product review, testimonial, photograph, comment, or other content to Better Buzz, we may collect and process the information associated with that submission.

Depending on the service used and your settings, submitted content may be displayed publicly or associated with your account, name, initials, or other information you provide.

Do not submit personal or sensitive information in a public review that you do not want others to see.

13. Loyalty and Rewards Information

If you participate in the Better Buzz Loyalty & Rewards Program, we may collect and process information relating to:

  • Loyalty account activity.

  • Points earned.

  • Points redeemed.

  • Eligible purchases.

  • Rewards.

  • Promotional activity.

  • Loyalty program transactions.

This information may be used to administer the program and provide rewards.

The Loyalty & Rewards Program is governed by the separate Loyalty & Rewards Program Terms.

14. Subscription Information

If you purchase products through a Better Buzz subscription, we may process information necessary to:

  • Establish your subscription.

  • Process recurring payments.

  • Schedule deliveries.

  • Manage subscription changes.

  • Skip shipments.

  • Pause subscriptions.

  • Cancel subscriptions.

  • Provide customer support.

  • Communicate about subscription orders.

Subscription payments are processed through applicable payment and subscription service providers.

Additional information is provided in the Subscription Terms.

15. Age Verification and Compliance Information

Because Better Buzz sells products subject to age restrictions and geographic restrictions, we may process information necessary to verify eligibility and comply with applicable laws.

This may include information used for:

  • Age verification.

  • Identity verification.

  • Address verification.

  • Fraud prevention.

  • Product eligibility.

  • Shipping eligibility.

  • Regulatory compliance.

Age verification may be performed by third-party service providers.

Additional information is provided in the Age Verification Policy and Responsible Retail & Product Restrictions Policy.

16. How Does Better Buzz Protect Personal Information?

Better Buzz uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

  • Secure technology systems.

  • Access controls.

  • Encryption and secure transmission where appropriate.

  • Trusted payment providers.

  • Fraud prevention systems.

  • Authentication procedures.

  • Security monitoring.

However, no online system, website, database, or electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and should not share your password with others.

17. How Long Does Better Buzz Keep Personal Information?

Better Buzz retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The type of information.

  • The purpose for which it was collected.

  • Whether you maintain an account.

  • Whether information is necessary to provide Services.

  • Legal and regulatory requirements.

  • Tax and accounting requirements.

  • Fraud prevention.

  • Dispute resolution.

  • Enforcement of agreements and policies.

When information is no longer required, it may be deleted, anonymized, or securely retained where legally permitted or required.

18. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information.

These rights may include:

Right to Know or Access

You may have the right to request information about the personal information Better Buzz maintains about you.

Right to Delete

You may have the right to request deletion of personal information, subject to legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format.

Right to Opt Out of Sale or Sharing

Depending on your location and applicable law, you may have the right to opt out of certain activities that are legally defined as the sale or sharing of personal information or targeted advertising.

Right to Opt Out of Marketing

You may unsubscribe from promotional emails and SMS communications according to the instructions provided with those communications.

Privacy rights vary by jurisdiction and may be subject to applicable exceptions and limitations.

19. Global Privacy Control

Where required by applicable law, Better Buzz may recognize valid Global Privacy Control signals as a request to opt out of certain sale, sharing, or targeted advertising activities.

The rights and applicability of Global Privacy Control depend on applicable law and your location.

20. How to Exercise Your Privacy Rights

You may contact Better Buzz to request access, deletion, correction, or other privacy rights available under applicable law.

We may need to verify your identity before processing certain requests.

This verification is intended to help protect your personal information from unauthorized requests.

You may contact us using the information provided at the end of this Privacy Policy.

21. Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

Better Buzz may require evidence that the agent is authorized to act for you.

We may also require you to verify your identity directly before completing the request.

22. Non-Discrimination

Better Buzz will not unlawfully discriminate against customers for exercising privacy rights available to them under applicable law.

We may, however, provide different Services or experiences when permitted by law and when reasonably related to the value of the information or service involved.

23. Children's Privacy

The Better Buzz Services are intended for adults and are not directed toward children.

Better Buzz does not knowingly collect personal information from children in violation of applicable law.

Because Better Buzz requires customers to meet minimum age requirements, children and individuals who do not meet the applicable age requirements may not purchase products through the Services.

If you believe a child has provided personal information to Better Buzz, please contact us so that we can review the matter and take appropriate action as required by applicable law.

24. Third-Party Websites and Services

The Better Buzz website may contain links to websites, applications, or services operated by third parties.

Third-party websites may have their own:

  • Privacy policies.

  • Cookie policies.

  • Terms.

  • Security practices.

Better Buzz does not control third-party websites and is not responsible for their privacy practices.

You should review the privacy policies of third-party websites before providing personal information.

25. Business Transactions

Better Buzz may disclose personal information in connection with a business transaction such as:

  • Merger.

  • Acquisition.

  • Financing.

  • Reorganization.

  • Sale of assets.

  • Bankruptcy.

  • Corporate restructuring.

Information may also be disclosed where reasonably necessary to protect Better Buzz's rights, property, customers, or Services.

26. Legal Disclosures

Better Buzz may disclose personal information when reasonably necessary to:

  • Comply with applicable law.

  • Respond to subpoenas or other lawful requests.

  • Respond to government agencies.

  • Protect the rights or property of Better Buzz.

  • Protect customers or other individuals.

  • Investigate fraud.

  • Investigate security incidents.

  • Enforce our Terms and policies.

  • Participate in legal proceedings.

27. International Data Transfers

Better Buzz and its service providers may store or process personal information outside the country or jurisdiction where you live.

Where applicable law requires specific safeguards for international transfers, Better Buzz will use legally recognized transfer mechanisms or other appropriate safeguards.

28. Changes to This Privacy Policy

Better Buzz may update this Privacy Policy from time to time.

Changes may be made because of:

  • Changes in law.

  • Changes in regulations.

  • Changes to our Services.

  • Changes to our business practices.

  • New technology.

  • New service providers.

  • Security improvements.

  • Operational requirements.

When we update this Privacy Policy, we will update the Last Updated date.

Where required by law, we will provide additional notice.

29. Contact Better Buzz About Privacy

If you have questions about this Privacy Policy or want to exercise a privacy right, contact Better Buzz.

Better Buzz Customer Support

Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659

When submitting a privacy request, please provide enough information for us to understand and process your request. We may request additional information to verify your identity where required or permitted by law.