Better Buzz Subscriptions
Subscription Terms
Last Updated: September 2, 2026
1. What Are Better Buzz Subscriptions?
Better Buzz subscriptions allow customers to receive eligible products on a recurring basis without placing a new order for each shipment.
When you subscribe to an eligible product, you authorize Better Buzz and its payment provider to process recurring charges according to the subscription details selected at checkout.
Available subscription products, quantities, frequencies, pricing, and other options are displayed during the subscription signup process.
2. How Does a Better Buzz Subscription Work?
When you start a subscription:
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You select an eligible product and subscription option.
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You select the available quantity and delivery frequency.
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You provide the required payment and shipping information.
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Your initial order is processed.
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Future subscription orders are automatically created according to your selected schedule.
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Your payment method is charged for each applicable subscription order.
Subscription orders are subject to our Shipping Policy, Return & Refund Policy, and other applicable Better Buzz policies.
3. Will I Be Charged Automatically?
Yes.
Subscriptions are recurring purchases. Unless you skip, modify, or cancel the subscription before the applicable cutoff, a new subscription order may be created and your selected payment method may be charged according to the subscription schedule.
The amount charged may vary if the subscription price, applicable taxes, shipping charges, discounts, or other applicable amounts change.
4. When Will My Subscription Be Charged?
Your payment method will generally be charged when the applicable recurring subscription order is created according to your selected subscription schedule.
The exact timing may depend on the subscription system, payment provider, and subscription settings associated with your account.
Before starting a subscription, review the recurring purchase information displayed during checkout.
5. Can I Skip a Subscription Shipment?
Yes.
Customers may skip an upcoming subscription shipment when the skip option is available.
A skip request must be completed before the applicable next fulfillment date.
Once the subscription order enters fulfillment, that individual order can no longer be skipped or canceled through the normal subscription management process.
6. Can I Change My Subscription?
Yes.
Where available, customers may modify their subscription, including:
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Product
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Quantity
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Delivery frequency
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Shipping address
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Other available subscription settings
Changes must generally be made before the applicable next fulfillment date.
Changes made after a subscription order has entered fulfillment may not apply to that order and may instead apply to a future subscription order.
7. Can I Change My Subscription Shipping Address?
Yes.
Customers may change the shipping address associated with an eligible subscription before the applicable next fulfillment date.
Customers are responsible for keeping their shipping information accurate and up to date.
If a subscription order has already entered fulfillment, an address change may not be applied to that order.
8. Can I Pause My Subscription?
Yes, when the pause option is available.
A customer may pause an eligible subscription through the available subscription-management tools.
A pause must generally be completed before the applicable next fulfillment date to prevent the next subscription order from entering fulfillment.
9. Can I Cancel My Subscription?
Yes.
Customers may cancel an eligible subscription at any time before the applicable next fulfillment date.
Canceling a subscription prevents future recurring subscription orders from being created according to the canceled schedule.
10. Does Canceling My Subscription Cancel an Order Already in Fulfillment?
No.
Canceling a subscription does not automatically cancel an individual subscription order that has already entered fulfillment.
Once an individual subscription order enters fulfillment, that order can no longer be canceled under the normal subscription cancellation process.
Any applicable refund or other remedy for an order already in fulfillment will be handled according to our Return & Refund Policy and Order Cancellation Policy.
11. How Do I Cancel My Subscription?
Customers should use the subscription-management tools provided through their Better Buzz account or subscription-management interface when available.
If you are unable to cancel your subscription through the available tools, contact Better Buzz as soon as possible.
Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659
Include your name, account email address, and subscription information when contacting us.
A cancellation request is not effective until the subscription has been successfully canceled.
12. What Happens If I Cancel Before the Next Fulfillment Date?
If the subscription is successfully canceled before the applicable next fulfillment date:
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Future recurring orders will be stopped.
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Future recurring charges under that subscription will stop.
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An individual order that has already entered fulfillment will not automatically be canceled.
Any order already created and in fulfillment remains subject to the applicable order policies.
13. What Happens If My Payment Fails?
If a subscription payment cannot be processed, the applicable subscription order may be delayed, placed on hold, retried, or canceled.
The exact process may depend on the payment provider and subscription system.
Customers are responsible for maintaining a valid payment method and accurate billing information.
14. Can Subscription Prices Change?
Yes.
Better Buzz may change subscription pricing, product pricing, shipping charges, taxes, discounts, or other applicable charges.
Where notice is required by applicable law or the subscription system, Better Buzz will provide the required notice.
Customers should review the applicable pricing information associated with their subscription.
15. Can Subscription Products Become Unavailable?
Yes.
A product included in a subscription may become unavailable because of inventory, discontinuation, supplier changes, legal restrictions, geographic restrictions, or other circumstances.
If a subscription product becomes unavailable, Better Buzz may suspend, modify, or cancel the affected subscription.
Where appropriate, we may notify the customer or provide available alternatives.
16. Can a Subscription Be Restricted by Location?
Yes.
Subscription availability and fulfillment are subject to the same applicable product, age, geographic, and legal restrictions as other Better Buzz orders.
If a product cannot legally or compliantly be shipped to a customer's destination, Better Buzz may prevent, modify, suspend, or cancel the affected subscription or subscription order.
17. Are Subscription Orders Subject to Age Verification?
Yes.
Subscription orders remain subject to Better Buzz's age-verification and compliance requirements.
All Better Buzz products are intended for adults 18 and older under our company policy.
Nicotine alternative and nicotine analogue products are restricted to customers 21 and older.
Better Buzz may require age verification before processing or fulfilling an applicable subscription order.
18. Can Better Buzz Cancel a Subscription?
Yes.
Better Buzz may suspend or cancel a subscription when necessary for reasons including:
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Product unavailability
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Payment failure
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Fraud prevention
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Age or identity verification issues
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Geographic restrictions
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Legal or regulatory requirements
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Shipping restrictions
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Repeated delivery problems
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Abuse or misuse of the subscription program
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Changes to our subscription program
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Other operational or compliance reasons
If Better Buzz cancels a subscription and a payment has already been collected for an order that cannot be fulfilled, any applicable refund will generally be issued to the original payment method.
19. Can I Have Multiple Subscriptions?
Yes, unless otherwise restricted.
Customers may subscribe to multiple eligible products or quantities when the subscription system allows it.
Each subscription may have its own product, quantity, frequency, pricing, and management settings.
20. Do Subscription Orders Qualify for Promotions or Discounts?
Promotional eligibility may vary.
A discount or promotion may apply to a subscription only when the applicable offer specifically states that subscriptions are eligible.
Better Buzz may exclude subscriptions or recurring subscription orders from specific promotions.
The terms displayed with the applicable promotion will control.
21. Do Loyalty Points Apply to Subscription Orders?
Subscription purchases may qualify for loyalty points according to the Loyalty & Rewards Program Terms.
Certain products, promotions, discounts, or transactions may be excluded from earning points.
If a subscription order is canceled or refunded, associated loyalty points may be removed or adjusted.
22. Can I Return a Subscription Product?
Subscription products are subject to the same return and refund rules as other Better Buzz purchases.
Because Better Buzz products are generally consumable, returns are generally not accepted.
Eligible damaged, defective, incorrect, missing, or fulfillment-related issues must be reported according to our Return & Refund Policy.
23. What If I Need to Cancel an Individual Subscription Order?
If the subscription order has not yet entered fulfillment, contact Better Buzz as soon as possible and request cancellation.
If fulfillment has already begun, the individual order cannot be canceled under the normal cancellation process.
See our Order Cancellation Policy for the applicable cancellation procedure.
24. Where Can I Get Help With My Subscription?
For questions about a subscription, contact Better Buzz:
Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659
Please provide your account email address and subscription information when contacting us.
25. Changes to These Subscription Terms
Better Buzz may update these Subscription Terms from time to time to reflect changes to our subscription program, products, payment systems, fulfillment operations, business practices, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of these terms.
Changes to existing subscriptions will be handled in accordance with applicable law and any notice requirements that apply.
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