Age Verification Policy

Age Verification Policy

Last Updated: September 2, 2026

1. Who Can Purchase From Better Buzz?

Better Buzz products are intended for adults only.

All Better Buzz products require customers to be at least 18 years old.

Certain products have a higher age requirement.

Nicotine alternative and nicotine analogue products require customers to be at least 21 years old.

Customers must meet the applicable age requirement to purchase and receive these products.

2. Why Does Better Buzz Verify Age?

Better Buzz uses age verification to help ensure that products are sold only to customers who meet the applicable age requirements.

Age verification may also be required to comply with applicable federal, state, or local laws, regulations, payment requirements, carrier requirements, or other compliance obligations.

3. When Does Better Buzz Verify My Age?

Age verification may occur at different points depending on the product and applicable requirements.

For general Better Buzz products, an age gate may appear when you enter or access the website.

For nicotine alternative and nicotine analogue products, age verification may be required when you attempt to purchase the product.

Additional verification may be required during checkout, order processing, fulfillment, or delivery.

4. Is an Age Gate the Same as Age Verification?

No.

An age gate is a website-access control that asks a visitor to confirm that they meet the applicable age requirement.

Age verification is a separate compliance process that may require information or documentation to verify a customer's age.

Passing an age gate does not necessarily mean that an order has passed age verification.

5. What Age Is Required for General Better Buzz Products?

The minimum age for Better Buzz products is 18 years old.

This applies to eligible non-nicotine products, including products such as:

  • Energy pouches

  • Focus pouches

  • Wellness pouches

  • Zero pouches

  • Other eligible nicotine-free oral pouch products

Additional product-specific requirements may apply.

6. What Age Is Required for Nicotine Alternative Products?

Customers must be 21 years old or older to purchase nicotine alternative and nicotine analogue products from Better Buzz.

This requirement applies regardless of whether a particular product contains traditional nicotine.

Better Buzz may require age verification before allowing the purchase or fulfillment of an applicable product.

7. What Information May Be Used to Verify My Age?

Depending on the verification method and applicable requirements, Better Buzz or its verification provider may use information such as:

  • Name

  • Date of birth

  • Billing information

  • Shipping information

  • Identity information

  • Government-issued identification

  • Other information reasonably necessary to verify age

The information required may vary depending on the product, customer, location, verification method, and applicable legal requirements.

8. Can Better Buzz Ask for Identification?

Yes.

Better Buzz may request a government-issued identification document or other information when necessary to verify that a customer meets the applicable age requirement.

If the requested verification cannot be completed, Better Buzz may prevent the purchase or cancel the affected order.

9. What Happens If I Cannot Pass Age Verification?

If Better Buzz cannot verify that you meet the applicable age requirement, we may:

  • Prevent the purchase

  • Place the order on hold

  • Request additional information

  • Cancel the affected order

  • Prevent shipment

  • Take another compliance action that is appropriate under the circumstances

If an order is canceled because the required age cannot be verified and payment has already been collected, any applicable refund will generally be issued to the original payment method.

10. Can Better Buzz Refuse an Order Based on Age?

Yes.

Better Buzz may refuse, cancel, or prevent an order when:

  • The customer does not meet the applicable minimum age

  • Age verification cannot be completed

  • Information provided cannot be verified

  • Verification information appears inaccurate or fraudulent

  • Required identification is not provided

  • Applicable law requires the transaction to be refused

  • Other compliance requirements cannot be satisfied

11. Can Someone Else Purchase or Receive My Age-Restricted Order?

Customers may not purchase age-restricted products on behalf of individuals who do not meet the applicable age requirement.

Better Buzz may use shipping, delivery, identification, or other verification procedures where required or appropriate.

Customers are responsible for ensuring that age-restricted products are not purchased or intentionally provided to individuals who do not meet the applicable age requirement.

12. Does Age Verification Apply to Subscription Orders?

Yes.

Subscription orders remain subject to Better Buzz's age-verification requirements.

A customer who previously passed verification may be required to complete verification again if necessary because of:

  • A new order

  • A change in product

  • A change in shipping destination

  • Verification expiration

  • Changes in applicable requirements

  • Payment or fulfillment requirements

  • Other compliance reasons

13. Does Age Verification Apply to Every Order?

Not necessarily in the same manner.

The verification process may depend on:

  • Product type

  • Customer age

  • Customer location

  • Applicable law

  • Order history

  • Payment requirements

  • Fulfillment requirements

  • Carrier requirements

  • Verification provider requirements

Better Buzz may request verification whenever reasonably necessary to meet its compliance obligations.

14. Can Age Verification Information Be Shared?

Age-verification information may be processed by Better Buzz and by service providers that assist us with age verification, fraud prevention, payment processing, fulfillment, compliance, or related services.

Information is handled according to our Privacy Policy and applicable law.

Better Buzz does not request more verification information than reasonably necessary for the applicable verification purpose.

15. What If My Information Changes?

Customers are responsible for providing accurate information during account creation, checkout, age verification, and other interactions with Better Buzz.

If information needed for verification changes or cannot be confirmed, Better Buzz may request updated information or additional verification.

16. Can I Use False Information to Pass Age Verification?

No.

Customers must provide accurate and truthful information.

Using another person's identity, submitting false information, providing altered identification, attempting to bypass an age gate, or otherwise attempting to circumvent age verification is prohibited.

Better Buzz may cancel affected orders, restrict accounts, or take other appropriate action when it identifies suspected verification fraud or abuse.

17. What Happens If I Attempt to Bypass Age Verification?

Better Buzz may refuse the transaction and take appropriate steps to protect the website and comply with applicable requirements.

This may include:

  • Canceling an order

  • Blocking an attempted purchase

  • Restricting an account

  • Requiring additional verification

  • Preventing future purchases

  • Other appropriate compliance measures

18. Can Age Requirements Change?

Yes.

Age requirements may change because of changes in applicable federal, state, or local laws or regulations.

Better Buzz may also impose additional age requirements for particular products when necessary for compliance or responsible retail practices.

If the applicable age requirement changes, Better Buzz may update its purchasing and verification procedures accordingly.

19. Does This Policy Affect My Legal Rights?

Nothing in this policy is intended to limit any consumer rights or protections that cannot legally be excluded or restricted.

Where applicable law imposes requirements that differ from this policy, Better Buzz will follow the applicable legal requirements.

20. Where Can I Get Help With Age Verification?

If you have difficulty completing age verification or have questions about an age-verification request, contact Better Buzz.

Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659

Please do not send sensitive identification documents by email unless Better Buzz specifically instructs you to do so through an appropriate secure process.

21. Changes to This Age Verification Policy

Better Buzz may update this Age Verification Policy from time to time to reflect changes to our products, verification systems, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.