Product Safety Policy
Product Safety Policy
Last Updated: September 2, 2026
1. What Is Better Buzz's Product Safety Policy?
Better Buzz is committed to providing customers with clear product information and taking reasonable steps to support the safe sale and distribution of the products offered through our website.
Because Better Buzz sells products manufactured by different brands and manufacturers, product formulation, ingredients, warnings, recommended use, and other product characteristics may vary by product.
Customers should always review the product packaging, labeling, ingredients, warnings, and instructions before purchasing or using a product.
2. What Product Information Does Better Buzz Provide?
Where available, Better Buzz may provide information such as:
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Product name
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Product type
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Ingredients
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Flavor
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Strength
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Serving or pouch count
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Caffeine or other active ingredient amounts
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Product features
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Manufacturer information
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Warnings
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Usage information
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Other product specifications
Product information may come from manufacturers, suppliers, product packaging, or other sources.
3. Is Product Information Always Complete or Current?
Better Buzz makes reasonable efforts to keep product information accurate and current, but product information may change.
Manufacturers may change:
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Ingredients
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Formulations
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Packaging
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Product names
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Product strengths
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Serving sizes
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Warnings
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Instructions
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Other product specifications
The product packaging and labeling provided with the product should be considered the most current source of product-specific information.
4. Should I Read the Product Label Before Using a Product?
Yes.
Customers should review the product packaging and labeling before using any Better Buzz product.
Pay particular attention to:
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Ingredients
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Active ingredients
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Strength
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Serving information
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Recommended use
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Warnings
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Allergens
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Storage instructions
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Age restrictions
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Other manufacturer-provided information
If the information on the product packaging differs from information displayed on the website, customers should follow the current product labeling and contact Better Buzz if clarification is needed.
5. Does Better Buzz Provide Medical Advice?
No.
Better Buzz's product descriptions, educational materials, guides, comparisons, and other website content are provided for general informational purposes only.
They are not intended to:
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Diagnose a medical condition
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Treat a medical condition
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Cure a disease
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Prevent a disease
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Replace professional medical advice
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Provide individualized medical recommendations
Customers should consult an appropriately qualified healthcare professional regarding questions about whether a product is appropriate for them.
6. Are Better Buzz Products Appropriate for Everyone?
No product is necessarily appropriate for every individual.
Customers are responsible for reviewing product ingredients, active ingredients, warnings, and other available information before purchasing or using a product.
If you have questions about whether an ingredient or product is appropriate for you, consult a qualified healthcare professional.
7. What Should I Do If I Have an Ingredient Concern?
Review the complete ingredient information provided on the product packaging and product page before using the product.
If you have a known allergy, sensitivity, dietary restriction, medication interaction concern, or other concern about an ingredient, do not use the product until you have obtained appropriate professional guidance.
You may also contact Better Buzz with questions about the product information we have available.
Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659
8. Can Product Formulations Change?
Yes.
Manufacturers may change product formulations or ingredients without advance notice.
For this reason, customers should review the packaging and labeling of each product before use, even if they have purchased the same product previously.
9. What Should I Do If a Product Appears Damaged or Compromised?
Do not use a product if it appears damaged, opened, contaminated, tampered with, or otherwise compromised.
Contact Better Buzz as soon as possible and provide your order information and details about the issue.
Where appropriate, provide photographs of the product and packaging so we can investigate the issue.
Eligible damaged-product claims are handled according to our Return & Refund Policy.
10. What If I Receive the Wrong Product?
Do not use a product if you believe it is not the product you ordered.
Contact Better Buzz within 5 calendar days of delivery.
If Better Buzz shipped the wrong product, you may keep the incorrect item.
We will determine the appropriate resolution, which may include sending the correct product, issuing an applicable refund, or providing another appropriate remedy.
11. What Should I Do If I Experience an Unexpected Reaction or Problem?
If you experience an unexpected reaction, adverse effect, or other health concern after using a product, stop using the product and seek appropriate medical attention when necessary.
For urgent or severe symptoms, seek emergency medical assistance.
You may also contact Better Buzz to report the product issue so that we can document and investigate the concern.
Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659
12. How Can I Report a Product Safety Concern?
Customers should report product safety concerns to Better Buzz as soon as possible.
Please provide, when available:
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Order number
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Product name
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Brand
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Lot or batch information
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Description of the concern
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Date the issue was discovered
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Photographs of the product or packaging
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Other relevant information
Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659
Providing complete information helps us investigate the issue and communicate with the applicable manufacturer or supplier when appropriate.
13. Does Better Buzz Investigate Safety Complaints?
Better Buzz may review reported safety concerns and, when appropriate, communicate with the manufacturer, supplier, fulfillment provider, or other relevant party.
Depending on the circumstances, we may:
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Request additional information
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Suspend fulfillment of an affected product
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Remove a product from sale
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Contact the manufacturer or supplier
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Investigate affected orders
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Notify affected customers when appropriate
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Coordinate a replacement or refund
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Take other appropriate corrective action
The specific response will depend on the nature and severity of the reported concern.
14. What Happens If a Product Is Recalled?
If Better Buzz becomes aware of a product recall or other significant safety issue, we may take appropriate action, including:
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Suspending sales
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Removing the product from the website
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Stopping fulfillment
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Contacting the applicable manufacturer or supplier
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Identifying potentially affected orders
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Contacting affected customers when appropriate
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Providing applicable instructions
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Offering a replacement, refund, or other appropriate remedy when applicable
Recall-related actions may vary depending on the circumstances and instructions provided by the manufacturer, supplier, or applicable authority.
15. Can Better Buzz Remove a Product Because of a Safety Concern?
Yes.
Better Buzz may temporarily suspend or permanently remove a product from sale if we become aware of:
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A potential safety concern
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A product recall
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Significant product-quality issues
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Incorrect or incomplete product information
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Regulatory concerns
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Manufacturer or supplier warnings
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Other circumstances that create a reasonable basis for concern
16. Does Better Buzz Manufacture the Products It Sells?
Generally, no.
Better Buzz operates as a retailer and marketplace for products manufactured or supplied by third-party brands and manufacturers.
The applicable manufacturer is responsible for the formulation, manufacturing, packaging, labeling, and other manufacturer-controlled aspects of its products.
Better Buzz may provide additional product information and customer support based on information supplied by manufacturers and suppliers.
17. Are Manufacturers Responsible for Their Product Information?
Manufacturers and brands are generally responsible for the accuracy of the product information, labeling, ingredients, warnings, and specifications they provide for their products.
Better Buzz may rely on manufacturer or supplier information when creating or updating product listings.
If Better Buzz becomes aware of inaccurate, incomplete, or potentially misleading product information, we may review and update the listing or take other appropriate action.
18. Can Product Information on the Website Differ From the Packaging?
It is possible.
Product information may change before website content is updated, or manufacturers may change formulations, packaging, or labeling.
If there is a discrepancy, customers should rely on the current product packaging and labeling and contact Better Buzz if clarification is needed.
19. Are Customers Responsible for Using Products According to Instructions?
Yes.
Customers should use products according to the manufacturer's instructions, warnings, recommended serving information, and applicable labeling.
Customers should not use a product in a manner inconsistent with its labeling or intended use.
20. Can Customers Share Products With Others?
Customers are responsible for ensuring that products are not intentionally provided to individuals who do not meet the applicable age requirements or other product restrictions.
Age-restricted products must not be provided to individuals who are not legally permitted to possess or use them.
21. Does Better Buzz Guarantee That Products Are Risk-Free?
No.
Better Buzz does not represent that any product is completely risk-free or appropriate for every individual.
Product use may involve individual risks, sensitivities, or other considerations depending on the product and the person using it.
Customers should review product information and consult an appropriate healthcare professional when they have concerns.
22. What If a Product Becomes Restricted After Purchase?
If a product becomes subject to a legal, regulatory, safety, or other significant restriction after purchase, Better Buzz may take appropriate action, including contacting affected customers, stopping fulfillment, or providing additional instructions.
Any refund or replacement will depend on the circumstances and applicable requirements.
23. How Does Product Safety Relate to Product Restrictions?
Product safety and legal product restrictions are separate considerations.
Our Responsible Retail & Product Restrictions Policy explains restrictions relating to product availability, age requirements, geographic restrictions, and legal compliance.
This Product Safety Policy focuses on product information, safety concerns, recalls, damaged or compromised products, and reporting safety issues.
24. Does This Policy Affect My Legal Rights?
Nothing in this policy is intended to limit consumer rights, warranties, remedies, or protections that cannot legally be excluded or restricted.
Where applicable law provides rights or protections that differ from this policy, Better Buzz will comply with the applicable requirements.
25. Where Can I Get Help With a Product Safety Concern?
Contact Better Buzz as soon as possible if you have a product safety concern.
Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659
For the fastest assistance, include your order number, product name, description of the issue, and photographs or lot/batch information when available.
26. Changes to This Product Safety Policy
Better Buzz may update this Product Safety Policy from time to time to reflect changes to our products, manufacturers, safety procedures, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this policy.