Refund policy

Return & Refund Policy

Last Updated: September 2, 2026

1. Does Better Buzz Accept Returns?

Generally, no.

Better Buzz sells oral pouch products and other consumable products that cannot generally be returned after purchase for health, safety, and product-integrity reasons.

Unless otherwise required by applicable law, all sales are final except for eligible issues described in this policy.

2. When Is a Refund or Replacement Available?

Better Buzz may provide a replacement, refund, or another appropriate resolution when:

  • Your order arrives damaged

  • You receive the wrong product

  • An item is defective

  • An item is missing from your order

  • You receive an incorrect quantity

  • Another fulfillment error occurs

Eligibility depends on the circumstances and the information available to us when reviewing the claim.

3. How Long Do I Have to Report a Problem?

You must contact Better Buzz within 5 calendar days of delivery if you receive:

  • A damaged product

  • A defective product

  • The wrong product

  • A missing product

  • An incorrect quantity

  • Another fulfillment-related issue

Claims reported after this period may not be eligible for a replacement or refund, except where required by applicable law.

4. What Should I Do If My Order Arrives Damaged?

Contact Better Buzz within 5 calendar days of delivery.

Please provide your order number and, when requested, photographs or other information showing the condition of the product and packaging.

Better Buzz will review the claim and determine the appropriate resolution.

5. Will Better Buzz Replace a Damaged Product?

Generally, yes.

When a product is confirmed to have been damaged during fulfillment or delivery, Better Buzz will generally provide a replacement first when the replacement product is available.

If a replacement is not available, Better Buzz may provide a refund or another appropriate resolution.

6. What If I Receive the Wrong Product?

If Better Buzz sends you the wrong product, contact us within 5 calendar days of delivery.

If we shipped an incorrect item, you may keep the incorrect item.

Better Buzz will determine the appropriate resolution, which may include:

  • Sending the correct product

  • Providing a refund for the affected item

  • Providing another appropriate remedy

You will not generally be required to return an incorrectly shipped product.

7. What If an Item Is Missing From My Order?

If an item that you purchased is missing from your shipment, contact Better Buzz within 5 calendar days of delivery.

We may review your order, packing information, shipment details, and other relevant records.

If the missing item is confirmed, we may send the missing product, issue an applicable refund, or provide another appropriate resolution.

8. What If I Receive the Wrong Quantity?

If you receive fewer products than the quantity shown on your order confirmation, contact Better Buzz within 5 calendar days of delivery.

After reviewing the issue, we may send the missing quantity, issue an applicable refund, or provide another appropriate resolution.

9. What If a Product Is Defective?

If you believe a product is defective, contact Better Buzz within 5 calendar days of delivery and explain the issue.

We may request photographs, product information, lot or batch information, or other details needed to evaluate the claim.

If the product is determined to be defective, Better Buzz may provide a replacement, refund, or another appropriate resolution.

10. Can I Return a Product Because I Changed My Mind?

Generally, no.

Because our products are consumable, Better Buzz does not generally accept returns simply because a customer:

  • Changed their mind

  • Ordered the wrong flavor

  • Ordered the wrong strength

  • No longer wants the product

  • Does not like the taste

  • Does not like the product experience

  • Ordered too much

  • Found the product elsewhere at a different price

Exceptions may apply where required by applicable law.

11. Can I Return an Opened Product?

Generally, no.

Opened or used consumable products are not eligible for return unless required by applicable law or Better Buzz specifically authorizes another resolution for a qualifying issue.

12. Can I Return an Incorrect Product?

If Better Buzz shipped you the wrong product, contact us within 5 calendar days of delivery.

You may keep the incorrect product, and Better Buzz will determine the appropriate resolution.

You generally will not be required to return the incorrect product.

13. What If My Package Says Delivered but Is Missing?

If the carrier's tracking information shows that your package was delivered but you cannot locate it, you should first check your delivery location, mailbox, package room, building management, household members, and nearby delivery locations.

You should also review the carrier's tracking information.

Packages reported as delivered but subsequently missing or stolen are generally not eligible for a refund or replacement, except where required by applicable law or where Better Buzz determines that another resolution is appropriate.

14. What If My Package Is Returned to Better Buzz?

If a package is returned to Better Buzz because of an incorrect address, failed delivery attempts, customer refusal, carrier restrictions, or another delivery issue, we may contact you regarding available options.

Depending on the circumstances, Better Buzz may:

  • Reship the order

  • Refund the order or affected items

  • Require an updated shipping address

  • Charge applicable additional shipping costs

  • Provide another appropriate resolution

A refund is not automatic solely because a package was returned to us.

15. Are Shipping Charges Refundable?

Shipping charges are generally non-refundable unless:

  • Better Buzz shipped the wrong product

  • The order arrived damaged

  • A fulfillment error occurred

  • A refund is otherwise required by applicable law

  • Better Buzz determines that a refund of shipping charges is appropriate

If only part of an order is eligible for a refund, shipping charges may not be refunded in full.

16. How Are Refunds Issued?

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Better Buzz does not control the processing time of a customer's financial institution.

17. Can Better Buzz Issue Store Credit Instead of a Refund?

Where appropriate, Better Buzz may offer store credit or another resolution instead of a monetary refund.

If applicable law requires a particular form of reimbursement, Better Buzz will comply with those requirements.

18. What Happens to Loyalty Points When an Order Is Refunded?

If an order or item is canceled, refunded, or otherwise reversed, any loyalty points earned from the affected purchase may be removed from the customer's rewards balance.

The adjustment may reflect the final amount actually retained from the transaction.

Additional loyalty program rules are provided in our Loyalty & Rewards Program Terms.

19. What If My Order Is Eligible for a Refund but I Used a Discount?

If an eligible order or item is refunded, the refund may reflect the actual amount paid after applicable discounts, promotions, or other adjustments.

A refund does not necessarily restore the full original retail value of the product.

20. Can Better Buzz Deny a Return, Refund, or Replacement?

Yes, where permitted by law.

Better Buzz may deny a claim when:

  • The claim is outside the applicable reporting period

  • The product was used or consumed

  • The issue is not a qualifying fulfillment or product issue

  • The information provided is insufficient to verify the claim

  • The order was delivered according to the carrier's records and no qualifying issue is established

  • There is evidence of fraud, abuse, or repeated misuse of the return/refund process

  • The requested remedy is not required under applicable law or this policy

Nothing in this policy limits rights that cannot legally be waived.

21. Does This Policy Affect My Legal Consumer Rights?

No.

This policy is not intended to limit any consumer rights, warranties, remedies, or protections that cannot legally be excluded or restricted under applicable law.

Where applicable law provides greater rights than those described in this policy, Better Buzz will comply with the applicable requirements.

22. How Do I Request a Refund or Replacement?

Contact Better Buzz as soon as possible and within the applicable 5-calendar-day reporting period.

Please include:

  • Order number

  • Name used for the order

  • Description of the problem

  • Product involved

  • Photographs or other documentation when requested

Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659

Our team will review the request and determine the appropriate resolution.

23. Changes to This Return & Refund Policy

Better Buzz may update this Return & Refund Policy from time to time to reflect changes to our products, fulfillment operations, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.