Shipping policy

Shipping Policy

Last Updated: September 2, 2026

1. Does Better Buzz Ship Orders?

Yes. Better Buzz ships eligible orders to locations within the United States where the products in the order may legally and compliantly be sold and shipped.

We determine whether an order can be shipped to the destination based on applicable product, age, and geographic restrictions.

Some products and destinations may have additional shipping restrictions.

2. Where Does Better Buzz Ship?

Better Buzz currently ships to eligible addresses within the United States.

We do not ship products to locations where the sale or shipment of the applicable product is prohibited or where we cannot complete the order in compliance with applicable requirements.

Certain products may have additional state, local, or destination-specific restrictions.

For specific product restrictions, see our Responsible Retail & Product Restrictions Policy.

3. What Shipping Carriers Does Better Buzz Use?

Better Buzz may ship orders using:

  • UPS

  • USPS

  • FedEx

The carrier used for an order may depend on the shipping method selected, destination, package characteristics, availability, and other operational factors.

4. How Long Does Order Processing Take?

Most in-stock orders are processed within 1–2 business days after the order is placed.

Order processing time is separate from shipping transit time.

Orders may take longer to process during:

  • Holidays

  • Sales and promotional periods

  • High-order-volume periods

  • Inventory or fulfillment disruptions

  • Address or payment verification

  • Age or compliance verification

  • Other circumstances outside our reasonable control

An order is considered processed when it has completed our fulfillment process and is prepared for shipment.

5. How Long Does Shipping Take?

Shipping transit time begins after an order has been processed and handed to the carrier.

Estimated delivery times may vary depending on:

  • Shipping method

  • Destination

  • Carrier

  • Weather

  • Holidays

  • Carrier delays

  • Operational disruptions

  • Other circumstances outside Better Buzz’s control

Any delivery estimate provided at checkout or after an order is placed is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

6. Does Better Buzz Offer Free Shipping?

Better Buzz currently offers free standard shipping on qualifying orders of $50 or more.

The minimum order amount and free-shipping offer may change at any time.

The applicable shipping offer shown at checkout will control the order.

7. Does Better Buzz Offer Expedited Shipping?

Expedited or express shipping may be available for certain orders and destinations.

Availability depends on the destination, carrier, product, fulfillment location, and other operational factors.

If an expedited option is available, the available shipping methods and applicable charges will be displayed at checkout.

Selecting an expedited shipping method does not necessarily reduce the time required to process an order before shipment.

8. Will I Receive Tracking Information?

Yes, when tracking is available.

After an order ships, Better Buzz may provide tracking information by email or through the customer’s account or order information.

Tracking information is provided by the applicable carrier and may not update immediately after an order leaves our fulfillment facility.

9. Can I Change My Shipping Address After Ordering?

Customers should carefully review their shipping information before submitting an order.

If you need to change your shipping address after placing an order, contact Better Buzz as soon as possible.

We may be able to update the address if the order has not yet entered fulfillment or been shipped.

Once fulfillment or shipment has begun, we cannot guarantee that an address change will be possible.

Better Buzz is not responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer.

10. What Happens If My Package Is Delayed?

Carrier delivery estimates are not guarantees.

If tracking shows that a package is delayed, customers should first review the carrier's tracking information for the latest delivery status.

Better Buzz may assist with carrier-related issues when appropriate, but we cannot guarantee a particular delivery date.

11. What Happens If Tracking Says My Package Was Delivered but I Cannot Find It?

If tracking indicates that a package was delivered but you cannot locate it, first check:

  • Your delivery location

  • Mailroom or package room

  • Building management

  • Household members

  • Neighbors

  • Other secure delivery locations

You should also review the carrier's tracking information for additional delivery details.

Contact Better Buzz if you need assistance investigating a delivery issue.

Packages reported as delivered but subsequently missing or stolen generally are not eligible for replacement or refund, except where required by applicable law or where Better Buzz determines that another resolution is appropriate.

12. What Happens If a Package Is Returned to Better Buzz?

A package may be returned to Better Buzz for reasons including:

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Customer refusal

  • Carrier restrictions

  • Address-related issues

  • Product or geographic restrictions

  • Other carrier or delivery issues

If an order is returned to us, we may contact the customer to determine whether the order can be reshipped or whether another resolution is appropriate.

Additional shipping charges may apply when a package must be reshipped because of information or circumstances attributable to the customer.

13. Are There Age or Compliance Requirements for Delivery?

Yes.

Certain Better Buzz products are subject to age and compliance requirements.

All Better Buzz products are intended for adults 18 and older under our company policy.

Nicotine alternative and nicotine analogue products are restricted to customers 21 and older.

Additional age verification or delivery requirements may apply depending on the product, destination, applicable law, or fulfillment requirements.

Better Buzz may refuse, cancel, or prevent shipment of an order when required for age, legal, compliance, or safety reasons.

14. Does Better Buzz Ship Every Product to Every State?

No.

Product availability and shipping eligibility may vary by product and destination.

Certain nicotine alternative and nicotine analogue products are subject to additional geographic restrictions.

For example:

  • Better Buzz does not ship nicotine alternative or nicotine analogue products to Denver, Colorado.

  • Flavored nicotine alternative and nicotine analogue products cannot be shipped to California.

  • Unflavored nicotine alternative or nicotine analogue products may be available for shipment to California where legally permitted.

If applicable laws or regulations change, Better Buzz may add, remove, or modify shipping restrictions without prior notice.

See our Responsible Retail & Product Restrictions Policy for additional information.

15. Can Better Buzz Refuse to Ship an Order?

Yes.

Better Buzz may refuse, cancel, hold, or prevent shipment of an order when necessary to:

  • Comply with applicable law

  • Meet age-verification requirements

  • Enforce geographic restrictions

  • Prevent fraudulent or unauthorized transactions

  • Address payment or billing problems

  • Correct inventory or pricing errors

  • Address shipping or carrier restrictions

  • Protect customers, Better Buzz, or our fulfillment partners

  • Comply with product-specific requirements

If an order cannot legally or compliantly be fulfilled, Better Buzz may cancel the affected order and issue any applicable refund.

16. Can I Refuse Delivery of an Order?

Where permitted by the carrier, a customer may be able to refuse delivery.

Refusing delivery does not automatically guarantee a refund or cancel an order.

Any refund will be handled according to our Return & Refund Policy and Order Cancellation Policy.

17. Does Better Buzz Ship to P.O. Boxes?

Shipping to P.O. Boxes may depend on the carrier, destination, product, and shipping method selected.

If a P.O. Box cannot be used for a particular order, the available shipping options may require a physical delivery address.

18. What Happens If an Order Contains a Restricted Product?

If an order contains a product that cannot legally or compliantly be shipped to the selected destination, Better Buzz may:

  • Remove the restricted product from fulfillment

  • Cancel the affected item

  • Cancel the entire order

  • Contact the customer for additional information

  • Issue an applicable refund

Better Buzz will determine the appropriate resolution based on the circumstances and applicable requirements.

19. What If My Order Arrives Damaged?

If your order arrives damaged, contact Better Buzz within 5 calendar days of delivery.

Please provide information describing the damage and, when requested, photographs or other documentation that may help us evaluate the claim.

Damaged-order claims are handled under our Return & Refund Policy.

20. What If I Receive the Wrong Product?

If Better Buzz sends you the wrong product, contact us within 5 calendar days of delivery.

If we shipped an incorrect item, you may keep the incorrect item unless we specifically tell you otherwise.

We will determine the appropriate resolution, which may include sending the correct product or providing another appropriate remedy.

21. What If Items Are Missing From My Order?

If your order arrives with an item or quantity missing, contact Better Buzz within 5 calendar days of delivery.

We may review the order, fulfillment records, shipment information, and other relevant information before determining the appropriate resolution.

22. Can Weather or Other Events Affect Delivery?

Yes.

Delivery may be affected by circumstances outside Better Buzz’s control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Transportation delays

  • Holidays

  • Government actions

  • Labor disruptions

  • Public emergencies

  • Other unforeseen events

When these events occur, delivery times may be extended.

23. Is Better Buzz Responsible for Carrier Delays?

Better Buzz works with its shipping carriers to fulfill and deliver orders, but carrier delivery times are not entirely within our control.

We do not guarantee carrier delivery dates unless expressly stated otherwise.

If a shipment experiences an unusual or significant problem, we will make reasonable efforts to assist with the issue.

24. Where Can I Get Help With My Shipment?

For questions about an order or shipment, contact Better Buzz:

Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659

When contacting us about an order, please provide your order number when available.

25. Changes to This Shipping Policy

Better Buzz may update this Shipping Policy from time to time to reflect changes to our fulfillment operations, shipping carriers, shipping offers, products, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this policy.