Cancellation policy

Responsible Retail & Product Restrictions Policy

Last Updated: September 2, 2026

1. What Is Better Buzz's Responsible Retail Policy?

Better Buzz is committed to selling and shipping products responsibly and in accordance with applicable laws and requirements.

Product availability may vary based on:

  • Product type

  • Customer age

  • Shipping destination

  • State or local requirements

  • Product-specific restrictions

  • Applicable laws and regulations

  • Payment or fulfillment requirements

Better Buzz may restrict, refuse, cancel, or prevent a transaction whenever necessary to maintain compliance.

2. What Products Does Better Buzz Sell?

Better Buzz offers eligible adult-use oral pouch products, including categories such as:

  • Energy pouches

  • Focus pouches

  • Wellness pouches

  • Zero pouches

  • Nicotine-free oral pouches

  • Nicotine alternative products

  • Nicotine analogue products

  • Other eligible oral pouch products

Product availability and eligibility may vary by location and applicable requirements.

3. Does Better Buzz Sell CBD or Hemp Products?

No.

Better Buzz does not currently sell CBD or hemp products.

4. What Age Is Required to Purchase Better Buzz Products?

All Better Buzz products are intended for customers 18 years of age or older under our company policy.

Nicotine alternative and nicotine analogue products are restricted to customers 21 years of age or older.

Additional age requirements may apply where required by applicable law.

5. Does Better Buzz Restrict Products by Location?

Yes.

Certain products may be restricted based on the customer's shipping destination.

Better Buzz determines whether a product can be sold and shipped to a particular destination based on applicable legal and compliance requirements.

A product being displayed on the website does not guarantee that it can be purchased or shipped to every location.

6. Does Better Buzz Ship Nicotine Alternatives or Nicotine Analogues Everywhere?

No.

Nicotine alternative and nicotine analogue products are subject to additional geographic restrictions.

Better Buzz may restrict these products based on federal, state, or local requirements and may prevent orders from being placed or shipped where required.

7. Does Better Buzz Ship Nicotine Alternatives or Nicotine Analogues to Denver, Colorado?

No.

Better Buzz does not ship nicotine alternative or nicotine analogue products to Denver, Colorado.

Orders containing these products with a Denver, Colorado shipping destination will not be fulfilled.

8. Can Flavored Nicotine Alternatives or Nicotine Analogues Be Shipped to California?

No.

Better Buzz does not sell or ship flavored nicotine alternative or nicotine analogue products to California.

Orders containing flavored products that are subject to this restriction will not be fulfilled to California destinations.

9. Can Unflavored Nicotine Alternatives or Nicotine Analogues Be Shipped to California?

Potentially.

Unflavored nicotine alternative or nicotine analogue products may be available for sale and shipment to California where legally permitted.

Product availability may depend on the specific product and applicable requirements at the time of purchase.

10. Can Product Restrictions Change?

Yes.

Laws, regulations, enforcement policies, payment requirements, carrier requirements, and other applicable rules may change.

Better Buzz may therefore add, remove, or modify product restrictions and geographic restrictions at any time when necessary to comply with applicable requirements.

If a product becomes restricted after an order has been placed but before shipment, Better Buzz may cancel the affected order and issue any applicable refund.

11. What Happens If a Product Cannot Be Shipped to My Location?

If Better Buzz determines that a product cannot legally or compliantly be shipped to the selected destination, we may:

  • Prevent the purchase

  • Remove the restricted product from the order

  • Place the order on hold

  • Cancel the affected item

  • Cancel the entire order

  • Request additional information

  • Issue an applicable refund

Better Buzz will determine the appropriate resolution based on the circumstances and applicable requirements.

12. Can Better Buzz Refuse a Sale?

Yes.

Better Buzz may refuse or cancel a transaction when necessary to:

  • Comply with applicable law

  • Enforce age requirements

  • Enforce geographic restrictions

  • Meet product-specific requirements

  • Prevent fraud or unauthorized transactions

  • Comply with payment requirements

  • Comply with shipping or carrier requirements

  • Protect customers and the business

  • Address suspected misuse or abuse

  • Meet other compliance obligations

13. Does Better Buzz Determine Whether a Product Can Be Shipped?

Yes.

Better Buzz is responsible for determining whether it will accept and fulfill an order based on the applicable product, destination, and compliance requirements.

Customers do not need to independently determine whether Better Buzz will ship a particular product to their location.

However, customers are responsible for providing accurate shipping and other information required to complete an order.

14. What Happens If Laws Change After I Place an Order?

If a change in law, regulation, enforcement, or another applicable requirement prevents Better Buzz from legally or compliantly fulfilling an order, Better Buzz may prevent shipment or cancel the affected order.

If payment has already been collected for an order that cannot be fulfilled for this reason, Better Buzz will generally issue any applicable refund to the original payment method.

15. Does Better Buzz Allow Customers to Circumvent Geographic Restrictions?

No.

Customers may not attempt to bypass product restrictions by:

  • Providing a false shipping address

  • Using another person's address

  • Misrepresenting the destination

  • Using forwarding arrangements to circumvent restrictions

  • Providing false information

  • Otherwise attempting to evade a geographic restriction

Better Buzz may cancel orders or restrict accounts when it identifies attempts to circumvent applicable restrictions.

16. Are Customers Responsible for Following Product Restrictions?

Customers must provide accurate information and cooperate with applicable age and compliance requirements.

Better Buzz determines whether it will accept and fulfill an order based on the applicable requirements.

Customers must not intentionally provide false information or attempt to circumvent Better Buzz's compliance procedures.

17. Are Resellers or Commercial Purchases Allowed?

Better Buzz may establish separate requirements for wholesale, commercial, distributor, or resale purchases.

Consumer purchases may not be used to circumvent wholesale requirements, product restrictions, geographic restrictions, quantity limits, or other Better Buzz policies.

Better Buzz may restrict or cancel orders that appear to involve unauthorized resale or prohibited commercial activity.

18. Can Better Buzz Limit Quantities?

Yes.

Better Buzz may limit the quantity of a product that a customer may purchase when necessary because of:

  • Inventory availability

  • Promotional terms

  • Product restrictions

  • Fraud prevention

  • Resale concerns

  • Supply limitations

  • Legal or compliance requirements

  • Other operational reasons

Any applicable quantity limits may be displayed on the website or applied during checkout.

19. Does Better Buzz Make Health or Medical Claims About Its Products?

Better Buzz does not intend for product information to constitute medical advice, diagnosis, or treatment.

Product descriptions and educational materials are provided for general informational purposes.

Customers should review product labels, ingredients, warnings, and other available information before purchasing or using a product.

20. What If a Product Has Specific Warnings or Restrictions?

Customers should review the product page, packaging, labeling, ingredients, warnings, and other available product information before purchasing.

Product-specific warnings or restrictions may apply in addition to the general rules in this policy.

Better Buzz may restrict a product when necessary based on its characteristics or applicable requirements.

21. Can Better Buzz Remove a Product From Sale?

Yes.

Better Buzz may remove, suspend, or restrict a product from sale for reasons including:

  • Legal or regulatory changes

  • Product availability

  • Manufacturer or supplier changes

  • Safety concerns

  • Product recalls

  • Compliance concerns

  • Shipping restrictions

  • Payment restrictions

  • Other business or operational reasons

22. What Happens If a Product Is Recalled or Becomes Subject to a Safety Concern?

If Better Buzz becomes aware of a product recall or other significant product safety concern, we may suspend sales or fulfillment of the affected product and take other appropriate actions.

Depending on the circumstances, Better Buzz may contact affected customers, provide additional instructions, or offer an appropriate remedy.

Product safety matters are also addressed in our Product Safety Policy.

23. Does Better Buzz Monitor Changes to Product Requirements?

Better Buzz may review applicable requirements and update its product availability, purchasing procedures, and shipping restrictions when necessary.

Because requirements can vary by jurisdiction and may change over time, product availability may change without advance notice.

24. What If I Have a Question About a Product Restriction?

Contact Better Buzz before placing your order if you are unsure whether a particular product can be purchased or shipped to your location.

Email: Support@getbetterbuzz.com
Phone: 1-775-587-6659

Please provide the product name and intended shipping destination so we can determine the applicable requirements.

25. Does This Policy Affect My Legal Rights?

Nothing in this policy is intended to limit consumer rights or protections that cannot legally be excluded or restricted.

Where applicable law imposes requirements that differ from this policy, Better Buzz will follow the applicable legal requirements.

26. Changes to This Responsible Retail & Product Restrictions Policy

Better Buzz may update this policy from time to time to reflect changes to products, geographic restrictions, age requirements, applicable laws, regulations, payment requirements, shipping requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this policy.